How to build a Credit Policy and Exception Memo Agent

This intelligent agent streamlines the loan underwriting review process by automating document analysis and exception handling. Users simply upload underwriting summaries or Excel models, which are instantly processed and converted to text—even if they are scanned or unstructured. The agent’s AI then reviews the extracted content against your organization’s credit policy criteria (such as LTV, DSCR, borrower experience, approved markets, and loan size), generating a clear compliance report for each rule. If any criteria are not met, the agent drafts a professional exception memo, refines it for clarity and accuracy, and automatically creates a Word document in your SharePoint environment. Finally, the completed exception memo is sent directly to your email, ensuring rapid escalation and documentation—eliminating manual effort, reducing errors, and accelerating decision-making.

How the Workflow Operates (Node-by-Node)

1. Files Upload (doc-0):
   Users upload underwriting summaries or Excel models. The node extracts and processes all text, including from scanned or unstructured files, making the content ready for AI analysis.

2. AI Credit Policy Review (llm-0):
   An Anthropic AI model reviews the uploaded documents against your credit policy rules (LTV, DSCR, experience, market, loan size), providing a pass/fail report and explanations for each criterion.

3. Output (out-0):
   The compliance report is available for user review.

4. Exception Memo Drafting (llm-1):
   If any policy criteria fail, a second AI (OpenAI) drafts a professional, plain-text exception memo, double-checking details against the original documents.

5. Create Word Document (action-1):
   The finalized exception memo is converted into a Word document and saved to your SharePoint site, using your selected connection.

6. Send Email (action-0):
   The agent sends an email (via Gmail) with the finalized exception memo attached, ensuring the right stakeholders are notified immediately.

In summary:
This agent automates the end-to-end process of loan document review, exception memo creation, and escalation—saving time, reducing risk, and ensuring compliance with your credit policies.