How to build a Customer Support Chatbot

This agent is designed to assist customer support representatives and customers themselves by automating the process of answering customer questions using company knowledge bases (including SharePoint and other sources). When a customer submits a question, the agent searches across selected knowledge bases, retrieves relevant information, and uses a large language model (LLM) to generate a clear, concise answer. The answer, along with the original question, is then transformed into a structured instruction and automatically logged as a new record in Airtable. This ensures that all customer interactions are documented for future reference, analytics, or training, while reducing manual effort and response time for support staff.