To build responsive AI workflows, you need smart routing logic. In this video, you’ll learn how to use If/Else nodes for rule-based decisions and AI Routing nodes for more context-aware, flexible choices. Whether you’re triaging support tickets or customizing agent behavior, logic nodes let you guide each interaction with precision—or let the AI decide.

Summary

• Understand the two main routing tools in StackAI:

  
  

  • If/Else node for deterministic, rule-based logic

  • AI Routing node for intent-based, flexible decisions

  
  

• Configure If/Else using:

  
  

  • Exact match, contains, starts with, or ends with logic

  
  

• Best for structured data like support categories or form responses

• Example: route messages with “refund” to the billing team

• Use AI Routing when input is ambiguous, varied, or unstructured

• Set natural language rules like:

  
  

  • “If message is about technical issues”

  • “If user asks about pricing”

  
  

• Create multiple paths from one node based on inferred intent

• Combine AI Routing with file, input, or LLM nodes for layered logic

• Use both tools in one workflow to handle clear and complex scenarios

• Quick guide:

  
  

  • Use If/Else when input is predictable or precision is needed

  • Use AI Routing when language varies and context matters

  
  

• Best practices: test routing logic with real user data to catch edge cases

• Build smarter, more responsive flows with combined routing strategies

• Next up: explore more components to keep scaling your AI workflows